If you do not see your question below, feel free to contact us via phone or email to ask your question.
What insurances do you accept?
We are currently in transition from accepting some insurance plans to moving to a direct care model (no insurance billing). Our contracts with Providence, Aetna, Cigna, and HealthNet ends on November 15th, 2025. Our contract with United Healthcare ends on December 16th, 2025. We will no longer provide out-of-network billing after December 31st, 2025. What we do accept is Cash, Credit Card, HSA/FSA, and Checks as payment. We will provide you with a Superbill form that you may submit to your insurance company for out of network reimbursement which may vary from plan to plan.
Do you offer any discounts?
Prior to November 15th, 2025, we offer a 15% off time-of-service discount to all direct pay customers. After November 15th, our new fee schedule will go into effect which is approximately equal to what the direct pay customers were paying for visits. This is actually a price decrease from our current rates. Once all insurance contracts have ended, we may run specials and discounts from time to time, which was previously not allowed while under insurance contract. Additionally, we will be offering a select few sponsorships and charity visits for those who cannot afford to pay for services and are selected by Dr. Melissa Bosserman to receive these visits.
How much does an office visit cost?
The price of the visit is based on the length and type (first visit vs. follow up visit) of the visit. We follow industry standards for coding and billing the visits. On average, our visits tend to be long because we go into depth into your health conditions and history. This means that our most frequently used billing CPT codes are 99205, 99204, 99215, and 99214. For our current rates please see our fee schedule posted under resources.
Can you prescribe medications?
Yes. We can prescribe medications on the Oregon Board of Naturopathic Medicine Formulary. This covers most substances required for practicing primary care medicine (e.g. antibiotics, antidepressants, OCPs, etc…). Please note that we have a strict refill policy that if you are out of refills, an appointment is REQUIRED for re-prescribing the medication to ensure safety and appropriateness of the medication.
Can you order laboratory tests?
Yes. We can order any lab work that is required in your visit. Please contact your insurance company prior to having your blood drawn or specimen sample collected to determine if they will cover the costs.
Can you formulate an herbal tincture for me?
Yes! We would love to make you a custom herbal blend to address your health concerns. We may send this out to be filled at the NUNM Medicinary if we do not have the herbs in stock. You can have the tincture filled and shipped directly to your home, or opt to pick it up in person downtown.
Where can I get the supplements that you recommend?
You are welcome to shop anywhere you would like for the supplements. We recommend avoiding store brands and purchasing only from reputable brands with cGMP certification, NSF certification, and that do independent laboratory testing to verify purity/identity of the substance. There are many adulterated supplements and vitamins out there on the market. If we have a specific product in mind for you, we will provide you with information on buying the product through our online/EHR portal and the name of the supplement/manufacturer so that you can purchase it wherever you would like. We also send product recommendations to our online dispensary, Fullscript, for your convenience of ordering.
Will you be my Primary Care Physician (PCP)?
No. Dr. Melissa is a specialist in naturopathic medicine and does not have the staffing required to perform all the duties of a primary care physician.
Do you see pediatric clients?
Our clinic is not geared towards children; however, Dr. Melissa is willing to see children aged 1 year and older for naturopathic medicine. Please speak with Dr. Melissa prior to scheduling to ensure that your visit coincides with a time where noise will not interfere with the comfort of other business patrons in the spa. If bringing a child with you to your appointment, please let us know in advance so we can arrange a time that does not disturb other business patrons in the spa and so we can ensure a relaxing and comfortable environment for all.
Are you a real doctor?
Yes. Naturopathic Doctors are real doctors. There are “Naturopaths” in unlicensed states who have gone through a short online education and have not completed a 4-year medical education. In the state of Oregon, it is required for a Naturopathic Doctor to have 4 years of graduate level education, hundreds of hours of clinical experience, and pass 4-days of board exams in order to apply for a license. In Oregon, ND’s are recognized as Naturopathic physicians. Dr. Melissa has completed all of the requirements in Oregon and holds an active license to practice as a Naturopathic Physician. For more information, visit: https://www.oregon.gov/obnm/Pages/Aboutnaturopathy.aspx
Do you hold a Certificate of Clinical Competence from ASHA (American Speech-Language Hearing Association)?
Yes! Dr. Melissa has maintained all of her prior licenses and certifications pertaining to the field of Speech-Language Pathology, including her Certificate of Clinical Competence from ASHA.
Where can I read your Notice of Privacy Practices?
You can access our privacy practices under the Resources page. Scroll down to Clinic Forms and Policies. Click on Notice of Privacy Practices. This is also released to you in the PHR when you fill out your paperwork online.